COVID-19 recovery means different things to different leaders. In our book, it means we work, county by county, to ensure that everyone has access to the healthcare they need. It also means we use technology, including artificial intelligence, to make all forms of healthcare as user-friendly, cost-effective and efficient as possible.
1. Sandra can review her healthcare options
Sandra can identify all the clinics in her region, explore their offerings, staff profiles, and read their ratings and client comments related to quality of service. This directory also shows where gaps in local services exist.
2. Screening Mr. Joe’s (constant) requests for care
Folks like Mr. Joe call into the clinic quite a bit. We can screen those calls and address many of his concerns without him coming into the clinic.
3. Getting to Juan’s emergency fast
When it’s urgent, we can screen medical problems within seconds and get emergency services to folks like Juan in minutes.
4. Creating a countywide system of quality care
Medical director Sam, leading the countywide action team on medical care, can communicate daily with all his colleagues in 20 (or 200) clinics, ensuring that timely quality care exists for every county resident. Technology, collaboration and communication increases alignment of services, reduces gaps, promotes cost-effectiveness and establishes a local system of continuous quality improvement.
The future is what we make it. Join the evolution.
Please excuse any typos as I construct an article at 3am on only one cup of Joe. These stories are mine and mine alone. I do not represent any organization here. If one of my illustrations looks like a real human or three-headed hydra, that’s total coincidence. Words and images ©Dominic Cappello but share with everyone you know. Any questions? The future awaits: www.tenvitalservices.org